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Posts: 14
Registered: ‎08-02-2016
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My Gamers Club benefits expire soon, but I already pre-ordered a game...

I pre-ordered Far Cry 5 Gold Edition for PS4 (March 27) and it releases after my Gamers Club subscription expires on March 16. I'm just wondering if I'll still have the 20% discount, the bonus points, and get the $10 gift certificate reward for pre-ordering the game. I still want to be a part of this program, but I just can't afford the renewal in the next couple of weeks. Also, I can't remember if the gift certificate is only available to Gamers Club members or all Best Buy members. Thanks in advance.
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Registered: ‎07-27-2015

Re: My Gamers Club benefits expire soon, but I already pre-ordered a game...

Hi GameGeekJosh –

 

Welcome back to the forums and thanks for your pre-order. You ask an excellent question, which I’ll be happy to clarify for you.

 

If you made your pre-order in-store with a deposit, and your GCU Membership is no longer active at the time of pickup, your benefits will not be applied. This is because for in-store pre-orders are not processed until the time of pickup.

 

If this was a pre-order made on BestBuy.com your chances of retaining your discount are much better. Reason being, when an order is placed the discount is calculated up front, and your form of payment pre-authorized with your bank. However, shortly before release, we’ll reauthorize your order, at which time it’s possible the benefits may be removed and total re-calculated.

 

In regards to Get $10, this pre-order bonus is available to all customers, regardless of GCU status. As a result, you should expect to receive this bonus even if you lose your GCU discount. If you have any other questions please don’t hesitate to post again.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 14
Registered: ‎08-02-2016

Re: My Gamers Club benefits expire soon, but I already pre-ordered a game...

I had placed the order on my Best Buy app.
Member
Posts: 14
Registered: ‎08-02-2016

Re: My Gamers Club benefits expire soon, but I already pre-ordered a game...

My GCU Membership expires 11 days before the release date. So, I don't really know when the payment will be reauthorized. I would like to so I would know if I should extend my GCU Membership now to avoid the extra charges.
Posts: 4,593
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Blog Posts: 12
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Registered: ‎07-27-2015

Re: My Gamers Club benefits expire soon, but I already pre-ordered a game...

Hey GameGeekJosh –

 

A pre-order made via the App would be considered a BestBuy.com order. Unfortunately, we’re unable to say exactly when your pre-order will be reauthorized, though in my experience this usually occurs about a week ahead of release. I understand you’re in a tight spot, but to prevent any potential issues I do recommend renewing your Membership as soon as you’re able to. Let me know if you have any other questions.

 

Best,

Michael|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 14
Registered: ‎08-02-2016

Re: My Gamers Club benefits expire soon, but I already pre-ordered a game...

Yeah, I already did. Now that I think about it, $20 is either going towards the game I bought if my membership ends or just us that $20 with another $10 and extend my membership now so I can still get the savings. I pre-ordered the Gold Edition by the way. That probably doesn't matter here I guess...
Posts: 4,593
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Registered: ‎07-27-2015

Re: My Gamers Club benefits expire soon, but I already pre-ordered a game...

Hey GameGeekJosh –

 

All makes sense to me! I hope you enjoy your Steelbook and bonus content coming with your Gold Edition. Feel free to post again if you have any other questions.

 

Happy Gaming!

Michael|Social Media Specialist | Best Buy® Corporate
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