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Posts: 1
Registered: ‎03-05-2017

Horrible Service and Experience with Phone Customer Service

I contacted your customer support line to try to resolve an issue I had regarding a coupon from My Gamer's Club Unlocked membership that was faulty. During the call, I was transferred to 8 different departments, none of which were willing to help, had to explain my situatin all 8 times only to be immediately transfered, and ultimately one of your representatives hung up on me when I asked for them to repeat themselves as I could not understand them. My issue was never addressed, much less resolved. I am so unsatisfied with this whole experience. I spent over an hour on the phone being passed from department to department, then hung up on. The whole experience was absolutely ridiculous. The product which I wanted to buy can easily be purchased at other stores, but I chose to shop with Best Buy as I enjoy the services you offer. But after my experience today, I may just go and get my product elsewhere where I won't have to deal with this mess. I am an excruciatingly unsatisfied customer right now.

Posts: 3,055
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Registered: ‎07-27-2015

Re: Horrible Service and Experience with Phone Customer Service

Hi arigtz83 –

 

Welcome to our forums and thanks for your post. I’m disheartened after reading about your experience trying to seek assistance with us over the phone, and am disappointed to hear that after numerous transfers we were unable to resolve your issue. This is absolutely not the kind of experience we aim to provide our customers, and I apologize for the poor service you received.

 

That said if this is still an unresolved issue please let me know so I may be of assistance. If that’s the case please send me a private message with either the email address or phone number your account is registered under, and a brief description of the issue. You can message me directly by selecting the blue button in my signature below.

 

Best Wishes,

Michael|Social Media Specialist | Best Buy® Corporate
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