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New Member
Posts: 2
Registered: ‎04-14-2017

Gamers Club not showing up

Hello,

I purchased Gamers Club Unlocked 2-Year Membership - My Best Buy [Online Activation] on April 12, 2017 along with some of the new amiibos. On the order status it says that my gamers club purchase is complete, and that I have a digital download in the library.

 

I have yet to recieve an email confirmation of the online activation which from researching seems to be standard. I have signed in and out of my account on Bestbuy.com. I have cleared the cache in safari, and I have checked the my rewards page.

 

What seems to be the hang up on activating my gamers club and when can I expected it ot be remedied. As it currently stands and I have tested it by adding items that qualifiy to recieve the discount, I am not currently getting the discount and it is asking if I would like to join the Gamers Club.

 

I am a very dissatisfied customer at this point. It shouldn't be this difficult to activation an online club membership.

Posts: 909
Topics: 14
Kudos: 98
Blog Posts: 3
Solutions: 41
Registered: ‎01-09-2017

Re: Gamers Club not showing up

Greetings Damia_meru,

 

I’m sincerely sorry to hear you’re experiencing issues with your Gamers Club Unlocked membership. We genuinely appreciate your interest in becoming part of our team and I’d be happy to review your account to provide you some answers.

 

I was able to locate your purchase and membership details. I currently show that it is currently active and able to be used. Are you still seeing issues utilizing your benefits?

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-14-2017

Re: Gamers Club not showing up

It started working sunday. I am still disapointed in the amount of time it took to start working.

Posts: 909
Topics: 14
Kudos: 98
Blog Posts: 3
Solutions: 41
Registered: ‎01-09-2017

Re: Gamers Club not showing up

Hello Damia_meru,

 

I can absolutely understand how the delay in action would be a cause for disappointment. I’m genuinely sorry for the delay but am glad it’s currently active. If you experience any further issues, please don’t hesitate to let us know!

 

Sincerely,

 

 

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!