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New Member
Posts: 3
Registered: ‎12-20-2017
Accepted Solution

Gamers Club Welcome Coupon

Hello,

 

I rejoined Gamers Club on Nov 9, 2017 and purchased a card in store. I was told I would recieve an email with welcome coupons within 48 hours. I never received that email and I did check my spam folder.

 

Is there any way that you could look at my account and solve this?

 

Thanks!

 

-ChillyWillie

 

Posts: 5,041
Topics: 73
Kudos: 394
Blog Posts: 13
Solutions: 433
Registered: ‎07-27-2015

Re: Gamers Club Welcome Coupon

Hi ChillyWillie –

 

Welcome to the forums and thanks for reaching out to us. I’m sorry to hear you’ve not received your welcome coupons, which I’ll be happy to assist with.

 

Using the information you registered with the forums I was able to locate your account, and have forwarded your information to one of our support teams to have your coupons resent. Please be aware that due to the holidays it may take 3-5 business days for them to be sent out, so we do ask for your patience while we work to provide this bonus. If there’s anything else I can help with please let me know.

 

Happy Gaming!

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-20-2017

Re: Gamers Club Welcome Coupon

Still haven't received the GCU Welcome coupons.
Posts: 5,041
Topics: 73
Kudos: 394
Blog Posts: 13
Solutions: 433
Registered: ‎07-27-2015

Re: Gamers Club Welcome Coupon

Hi ChillyWillie03 –

 

That’s disappointing to hear. I’ve re-escalated this to our support team to get the coupons added, I’ll be keeping an eye on the account and will let you know when I see them added.

 

Talk to you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-20-2017

Re: Gamers Club Welcome Coupon

I still don't have the email with Welcome Coupons.

Realistically, how long should this take??
Posts: 5,041
Topics: 73
Kudos: 394
Blog Posts: 13
Solutions: 433
Registered: ‎07-27-2015

Re: Gamers Club Welcome Coupon

Hi ChillyWillie03-

 

I’ve still not heard back on this but have already reached out for an update. I know this is taking longer than it should to get these sent, and I do appreciate your continued patience.

 

Talk to you soon,  

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 5,041
Topics: 73
Kudos: 394
Blog Posts: 13
Solutions: 433
Registered: ‎07-27-2015

Re: Gamers Club Welcome Coupon

Hi ChillyWillie03 –

 

I’ve sent you a private message, which you can view by selecting the orange envelope on the top right-hand corner of the page.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!