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New Member
Posts: 2
Registered: ‎03-16-2017

Gamers Club Unlocked purchased online not linked to account

I purchased gamers club unlocked 2 days ago (03 -14 -16) and have had some issues. I added gamers club unlocked and 2 new games to my shopping cart. The 20% discount was applied.

 

HOWEVER,  the gamers club status has not been put onto my account. When I try to add more games to my shopping cart, the discount is not applied. Additionally, the $10 bonus for preordering a video game has not been delivered. When I go to the recently purchased section of my account, I am offered the chance to download gamers club unlocked. Clicking on this link will direct me to a blank digital download library.

 

Now of course my expiration date is 2 years from the 14th yet since my initial purchase I am unable to utilize the benefits.  If I was two days late on my credit card payment no question i'd be charged!

 

Not happy

Posts: 3,616
Topics: 135
Kudos: 108
Solutions: 127
Registered: ‎08-15-2011

Re: Gamers Club Unlocked purchased online not linked to account

Hi Mistoph,

 

Let me start by welcoming you to the Best Buy Forums and thank you for taking the time to post on the forums!  We are happy to have you as a member of the Gamers Club Unlocked (GCU) program.  

 

The membership can take 1-3 business days to reflect on your My Best Buy Member ID.  If you don't see the GCU tomorrow afternoon, then please try logging out of your account and back in.  Also, you may need to clear your browsing history or try a different Internet browser.  

 

If none of the above resolves the issue, then please send me a private message by clicking the blue box at the end of my signature.  Make sure to include your My Best Buy Member ID and the GCU purchase information.  

 

Thank you again for reaching out and being a member of our program!  

Blake|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-16-2017

Re: Gamers Club Unlocked purchased online not linked to account

GCU showed as linked to the account shortly af 12 noon US Central time.  Thanks!!

Highlighted
Posts: 3,616
Topics: 135
Kudos: 108
Solutions: 127
Registered: ‎08-15-2011

Re: Gamers Club Unlocked purchased online not linked to account

Hi Mistoph,

 

Fantastic!  Thank you for the update and I'm happy to hear that your membership is working.  

 

Have a great rest of your day and week! 

Blake|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!