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New Member
Posts: 2
Registered: ‎03-10-2017
Accepted Solution

Gamers Club Unlocked discount not applying online.

Dear BB,

I purchased GCU on Saturday, March 4. The discount was not applying online, so I went into the store. They told me it was active and I was able to make my purchase in store at the discounted rate.

Fast forward 6 days, I logged in to make a game purchase today, and it still asks me if I want to become a GCU member...and the price will not be discounted. I tried going into my account to the "Download page" but there is nothing there for me to download.

Please help me activate this online, so that I may make game purchases on BB.com.

Thanks.
Posts: 3,616
Topics: 135
Kudos: 106
Solutions: 127
Registered: ‎08-15-2011

Re: Gamers Club Unlocked discount not applying online.

Hi ajmoody,

 

Welcome to the forums and thank you for joining the Gamers Club Unlocked program!  We are happy to have you as a member. 

 

I was able to view your My Best Buy Member ID with the information you've provided to the forums.  It does appear there's an active membership on your account.  What are you trying to purchase?

 

Please try logging out of your account and back in.  Also, you may want to clear your browsing history or try a different Internet browser.  

 

Let me know these troubleshooting techniques don't resolve the issue and thank you again for joining the program. 

Blake|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-10-2017

Re: Gamers Club Unlocked discount not applying online.

Logging out and logging back in appeared to solve the issue. Thank you!
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Posts: 3,616
Topics: 135
Kudos: 106
Solutions: 127
Registered: ‎08-15-2011

Re: Gamers Club Unlocked discount not applying online.

Hi ajmoody,

 

Fantastic!  Thank you for the update and enjoy the GCU benefits.  

 

Have a great rest of your day and weekend! 

Blake|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!