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Posts: 1
Registered: ‎05-03-2017

Gamers Club Unlocked Not Tied to my account

So, got a gamers club unlocked account a month or two ago, asked them to tie it to my current account. I get the discounts, and they find me in the system whenever i check out, but when I log into my account using my email address, neither the purchases I made nor the gamers club is tied to that account.


Funny thing is I get the gamer club emails to the email I log in with. I give them my phone number when at check-out, and I get my receipt at my email address. But my account, tied to the same email, has none of this information.


Can anyone help me out with this? Thanks!



Posts: 4,389
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Registered: ‎07-27-2015

Re: Gamers Club Unlocked Not Tied to my account

Hi osaka35 –

Welcome to our forums and thanks for being a GCU Member. I’m sorry to hear your Membership is only working in-store, which I’ll be happy to look into for you.

Please send me a private message with the phone number you’re providing in-store and the email address you sign into with. Additionally I you can please include your MyBestBuy Account ID. To message me select the blue button in my signature. 

Hope to hear from you soon, 

Michael|Social Media Specialist | Best Buy® Corporate
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