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New Member
Posts: 2
Registered: ‎03-10-2018

Gamers Club Unlocked Double Order

Hello, I noticed that my Gamers Club Unlocked subscription is not set to expire until 2022. I only wanted two years of service, not four. Is there any way this can be resolved?

Posts: 4,622
Topics: 62
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Blog Posts: 12
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Registered: ‎07-27-2015

Re: Gamers Club Unlocked Double Order

Hi Nicholaus –

 

Welcome to the forums and thanks for becoming a GCU Member! I’m sorry to hear you may have unintentionally double ordered your Membership, which I’ll be happy to advise you on.

 

Please know that the GCU Membership is non-returnable and non-refundable. As a result, refunding and removing the extra 2-year membership you purchased is not something we’re able to do. I do apologize for any disappointment, and invite you to post again if you have any other questions.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-10-2018

Re: Gamers Club Unlocked Double Order

This is slightly infuriating, I understand the concept that it is non-returnable and non-refundable. When I ordered a series of games, the website told me that I did not have the subscription, telling me to add it to my cart so that I would be able to receive the discounts and benefits of the subscription, which is what I wanted. I have found Best Buy to be a good company for purchases such as this. So being the website was prompting me, telling me I did not have the benefits I added it to my cart, then the benefits were implemented. I proceeded to order the series of games while noticing the next day that I had been charged twice for a 2-year membership to Gamers Club Unlocked. This is not what I was being told at the time of the order. This led me to be deceived by the web domain and the products that were being offered. 

The money does not even have to be refunded to the original payment source, I would be content with a gift certificate to be used on the website, yielding Best Buy keeping the money that was paid. I just do not want four years to this service as I do not intend to live in the country 3 years from now. 

 

Thank you for your quick response,

Nicholaus

Posts: 4,622
Topics: 62
Kudos: 342
Blog Posts: 12
Solutions: 376
Registered: ‎07-27-2015

Re: Gamers Club Unlocked Double Order

Hi Nicholaus –

 

Using the information you registered with our forums I believe I was able to locate your account, and show a GCU Membership purchased by itself, followed by another membership along with a few titles ordered less than an hour later. Please know that we expect the GCU Membership to take 1-2 business days to activate, so you should have not yet received your activation confirmation email when you placed your second order.

 

While this certainly appears to have been an honest mistake, please know that it is beyond of our ability to cancel and refund a GCU Membership once it’s been processed. I do apologize, but we’ll not be able to honor your request for a refund.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!