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Posts: 1
Registered: ‎03-18-2017
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Gamers Club NOT WORKING STILL not addressed months later

[ Edited ]

I purchased Gamer's Club Unlocked last year on 6/24/2016 while buying two other products.
Order number was : {removed per forum guidelines}



Since then I have not recieved the Gamer's Club discount or any other benefits for the purchase made either in-store or online.

I contacted Best Buy support back in January of this year, in which they said they would take a look into the issue. I recieved a confirmation e-mail later on February 24th with the following response:

Hi,

Thank you for contacting My Best Buy.

This is a follow up regarding your Gamers Club membership.

I have updated and activated your Gamers Club membership in our records. You may now receive the discount for your gaming purchases. Please allow 24-48 hours for the changes to take effect.

We appreciate your loyalty for being a My Best Buy Elite member. For any other concern, you may visit our Program FAQs at www.bestbuy.com/MyBestBuy.

Sincerely,

My Best Buy Account Specialist

(I removed the reference ID, employee's name and my name from the above e-mail for privacy reasons, but that is otherwise exactly the response I recieved. I can send it in a private message if desired.)

Obviously, now on 3/18/2017, the Gamer's Club discounts still aren't registering. I have used multiple web browsers and signed in and out of my account multiple times. This has not solved my issue. In-store purchases likewise aren't working either.


According to employees at my local Best Buy's in-store computers, I cannot even apply again for Gamer's Club Unlocked again. What's more, when I check my order history, the initial order I bought it in seems to have changed.

My Best Buy Members ID is: 

Member ID: {removed per forum guidelines}
I am not comfortable with sharing this information but after having tried to sort this issue out multiple times I do not know where else to turn and would like the issue taken care of now.
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Registered: ‎07-27-2015

Re: Gamers Club NOT WORKING STILL not addressed months later

Hi Norris821 –

 

Welcome to our forums and thanks for bringing this to our attention. It’s quite concerning to hear this issue still hasn’t been resolved for you like it should have been, so I’ll be happy to take point and look into this for you.

 

Using the information you provided in your post I was able to review your account, order, and the logs from your previous contact with us regarding this issue. I have sent you a private message with further information, which you can view by selecting the orange envelope on the top right-hand corner of the page.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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