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New Member
Posts: 6
Registered: ‎12-29-2017

GCU

GCU order status is showing "preparing" since DEC 14. Any way I can get some help?

New Member
Posts: 6
Registered: ‎12-29-2017

Re: GCU

Any other route I can take to get help?
Posts: 5,049
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Registered: ‎07-27-2015

Re: GCU

Hi narrow –

 

Welcome to the forums and thanks for your patience while we work to respond to everyone’s posts during this busy holiday season. That said I’m sorry to hear your GCU order appears to be stuck, which I’ll be happy to look into for you.

 

Using the information you registered with our forums I was able to locate the order in question, and see the new MyBestBuy account you created at the time of ordering wasn’t linked to the Membership like it should have been. Unfortunately we’re unable to force activation in these cases, so I’ve canceled your order to have the authorization hold release and funds made available to you by your bank.

 

Going forward we recommend logging into BestBuy.com and ensuring your MyBestBuy Rewards account shows up in your profile, and replacing your order once you see the funds made available to your account within the next few business days. If you run into any further GCU issues please see our GCU Activation FAQ for a list of what information to forward to the GamersClub-BBY inbox so we may be of further assistance.

 

Best Wishes,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎12-29-2017

Re: GCU

Thanks