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Posts: 3
Registered: ‎05-16-2017

GCU not applying to new orders

I signed up to GCU on May 14th and while it applied to that order, it isn't applying to any other new game and wants me to purchase GCU again.

Posts: 6,016
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Registered: ‎08-15-2011

Re: GCU not applying to new orders

Hi there LH1989,


Thank you for writing in, and thank you especially for joining Gamers Club Unlocked. We're pleased to have you onboard.


As you noted, when you enroll in Gamers Club Unlocked, whether online or in-store, the 20% discount will apply to any games purchased on the same transaction. This is so you get to use yoru benefits immediately. After that purchase, however, it may take 1-2 business days for the benefits to be updated across all our systems. As you just signed up on a weekend, you should expect to see your benefits kicking in today.


For additional information, please visit our Gamers Club Unlocked Activation FAQ on this board. It should answer any other questions you have as well as provide an avenue for support if you have additional concerns.


Best regards,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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