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New Member
Posts: 3
Registered: ‎05-17-2017

GCU not applied to my account? Purchased online 3/15/2017

I've bought this 2 days ago along with a pre order game and I did get the discount with the GCU. I tried to use it again for a preorder that came up today and the discount wasn't applied. I check the digital library to see if the GCU was available for download or activated but nothing. Already check my email multipe times and nothing to activate GCU. I've read the other forum posts here and hasn't helped much. I also went directly to a nearby Best Buy store and they said it may take awhile longer or they may send my physical mail for the GCU. I've also talked to customer service on phone and they were the ones that told me to go to store to get the GCU activated. Seems like a real hassle just to get this activated when I bought this online with a few easy clicks.


Also I the preorder I missed out on was Marvel vs Capcom Infinite Collector's edition. I did try to get it but had to make sure GCU was activated first. Since the GCU wasn't activated yet and I quickly went to the nearby BB store today and didn't get much help. Came back and it was all sold out in under 2 hours or so.


Hopefully at least I get help with activating the GCU.

New Member
Posts: 3
Registered: ‎05-17-2017

Re: GCU not applied to my account? Purchased online 3/15/2017

Good news is I was able to pre order the collector's edition of MVCI but the GCU is still not active so can't use the discount. I did purchase the GCU online. Just need help activating it and would appreciate it if I could get the GCU discount on the preorder of MVCI that I just made.

Posts: 1,403
Topics: 19
Kudos: 165
Blog Posts: 4
Solutions: 76
Registered: ‎01-09-2017

Re: GCU not applied to my account? Purchased online 3/15/2017

Greetings nooitzben702,


Welcome to our forums! I’m sorry you’re experiencing issues with your recently purchased GCU membership hasn’t activated. Generally the membership requires 24-48 for it to reflect as available to use in your account. I’d be happy to review your account and see if I can provide some insight as to why you’re not seeing the discount.


In order to keep your account and personal info secure, please send me a private message with the transaction info of when you made the purchase for the membership and your My Best Buy account number. I apologize for the delays but look forward to hearing from you so I can look into this further!






Javier|Social Media Specialist | Best Buy® Corporate
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