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New Member
Posts: 2
Registered: ‎07-01-2017
Accepted Solution

GCU discount disappears when entering promo code

Hello,

 

I recently got a 10% promo code for my birthday, and I wanted to use it to preorder a video game. When adding the birthday promo code to my order, the GCU 20% goes away, and the price ends up increasing.

 

The birthday promo does not exclude video games, and there is no language on the promo that says it does not stack, so I don't know why this is happening.


Can someone please look into this?

 

Thanks!

Recognized Member
Posts: 152
Registered: ‎06-16-2017

Re: GCU discount disappears when entering promo code

You can’t stack the gamers club and a coupon it’s one or the other.
Recognized Member
Posts: 152
Registered: ‎06-16-2017

Re: GCU discount disappears when entering promo code

The Birthday coupon won’t let you use any other coupon or promotion. GCU considering.
Posts: 5,751
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Registered: ‎08-15-2011

Re: GCU discount disappears when entering promo code

[ Edited ]

Hello andrewhawis,

 

Happy birthday! Thanks for celebrating it with Best Buy. I'll be happy to speak with you today.

 

As you have learned, the coupon is not valid with other offers or promotions, so regrettably it will not stack with your Gamers Club Unlocked (GCU) discount. To get the most out of the offer, I would encourage you to use it on another product that is not already receiving the benefits from your GCU membership.

 

Please let us know if you have any additional questions today.

 

Sincerely,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-01-2017

Re: GCU discount disappears when entering promo code

Well... that's a huge bummer, I guess.