03-02-2018 11:14 PM
I purchased a gamers club unlocked membership and received an email with a 7 digit verification code that the email states I should enter on Best Buy.com to download my digital product. I'm confused by this... As I understand I was supposed to receive a GCU welcome email with a direct link to my coupons. I did not receive that. My membership has been activated but I would like to use the coupons. Thank you
03-05-2018 09:21 AM - edited 03-06-2018 09:22 AM
Hi Ellimac92 –
Welcome back to the forums and thanks for reaching out to us. I’m sorry to hear you’ve not received your welcome coupons, which I’ll be happy to look into for you.
Using the information you registered with the forums I was able to locate the logs from your chat conversation Friday evening. Happily, I see the agent you chatted with was already able to get this escalated and it is currently being addressed. If there’s anything else I can help with, please let me know.
|Michael|Social Media Specialist | Best Buy® Corporate|
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