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New Member
Posts: 2
Registered: ‎07-03-2018

GC discount not applied

Hello i have had a few GC discounts not apply back in 2017 and 2016 during the thanksgiving sales.  Can you help?

 

Thanks

Posts: 4,721
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Registered: ‎07-27-2015

Re: GC discount not applied

Hi dawayne287 –

 

Welcome to the forums and thanks for being a GCU member. The GCU discount is a powerful incentive for buying games, so I definitely understand wanting to get your discount on any purchases. That said, I’ll be happy to answer your question and advise you.

 

Please know that the GCU discount is exempt from stacking with Black Friday prices, so it is expected that you would not see your discount apply during that time year. As stated in the My Best Buy Terms and Conditions GCU section: “Benefit does not combine with promotions advertised in Best Buy’s Thanksgiving Day physical ad or expanded digital ad.”

 

Additionally, any Price Match requests need to be made either in-store, or by calling 1-888-BestBuy, with the Return and Exchange Period of a purchase. As a result, we’ll not be able to assist you with these price adjustments. If you have any other questions, please feel free to post again.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 86
Registered: ‎04-19-2012

Re: GC discount not applied

It should be stated that the T&C did actually change either in 2015 or 2016 to specifically exclude BF. It used to be allowed. Not sure it should have been changed for existing members though. 

New Member
Posts: 2
Registered: ‎07-03-2018

Re: GC discount not applied

To be fair, I paid full price for the games I purchased during black friday.  The store employees told me during check out to follow up with Best buy as we didnt feel like hold up a long line on Black Friday. This gave me the impression that the discount I would have had would be reimbursed at a later time.  

 

If Best Buy does not want to honor the gamers club discounts after all this time (or for black fridays), I may have to reconsider being in Gamers Club next year and go with amazon prime game discounts.

 

 

Trusted Member
Posts: 86
Registered: ‎04-19-2012

Re: GC discount not applied

There's nothing to consider at this point. They are discontinuing GCU this year.

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Posts: 4,721
Topics: 63
Kudos: 349
Blog Posts: 12
Solutions: 389
Registered: ‎07-27-2015

Re: GC discount not applied

Hi dawayne287 –

 

I do apologize if our store associates incorrectly advised you while you were making your purchase, however, providing you with this discount is not something we’re able to do. We hope this doesn’t affect your decision to do business with us in the future and thank you for your feedback.

 

That said, to verify what @MichaelG posted, at this time we are no longer accepting new members or renewals from previous members, into the GCU program. However, current members should still expect to receive their benifits until their membership expires. Going forward, we recommend keeping an eye on BestBuy.com for any information on potential future programs and offerings.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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