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Regular Member
Posts: 29
Registered: ‎07-23-2014

Charged full price for games

I have tried and tried to pre order sonic mania and assassins creed origins at the gamers unlocked price but you all have charged me full price for these games and I am unable to cancel them. Also my member id keeps changing all the time and I have to reset it to the correct one. No one has access to my account and can not change it
Posts: 3,415
Topics: 47
Kudos: 357
Blog Posts: 11
Solutions: 251
Registered: ‎07-27-2015

Re: Charged full price for games

Hi bwrian –

 

We definitely don’t want you missing out on your GCU Membership Discount, so I’ll be happy to look into this for you.

 

Using the information you have registered with our forums I was able to review your account and order, and am happy to see you were able to cancel and replace your order with your discount applied. That said I’m unsure why your member ID would keep changing, though I can confirm the MyBBY account that hosts your GCU Membership is currently linked to your BestBuy.com account like it should be. However if you have any further issues please let us know so we may be of assistance.

 

Happy Gaming,

Michael|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 29
Registered: ‎07-23-2014

Re: Charged full price for games

Thanks. Maybe the price changed since I just changed the id back to what it was suppose to be. So weird that it just randomly changed my id.