03-12-2017 07:46 PM
I purchased the Gamer's Club Unlocked in-store, and I have absolutely no clue how to tie it to my online account. I have my member ID tied correctly, but I see no mention of the Gamer's Club and none of the discounts are applied.
Please help! Thanks!
03-13-2017 12:39 AM
I'm not much of a gamer myself, but I tell all of my friends who love their XBox's and PlayStations about our Gamer's Club Unlocked (GCU) program. It's honestly a great program with amazing benefits for people who love to add to their gaming collection on a regular basis. Every once and a while, I've heard of this happening where the GCU membership doesn't want to sync up with a My Best Buy account.
Per the Terms & Conditions of the program, it can take up to 24 hours for your GCU membership to attach itself to your My Best Buy account. If you haven't given the system a full day to propagate, I'd say give it a little more time. If 24 hours have already passed and you're still not seeing it on your account when you try to make a purchase, try logging out of your My Best Buy account on all devices (laptop, phone, tablet, etc.) and then logging back in & attempting a purchase. Usually that should do the trick!
Let me know if this works for you. Take care,
Sam | Best Buy Store Phone Operator
I am a Best Buy Employee at one of our retail stores. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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03-14-2017 10:52 AM
Let me start by welcoming you to the Best Buy Forums! We are happy to see your post and resolve your Gamers Club Unlocked issues.
I was able to view your account with the information you've provided to the forums. It appears there's an active membership on your account. You may need to log out of your account and back in. Also, try clearing your browsing history or a different Internet browser.
Thank you again for posting and keep me updated on how it goes with these troubleshooting techniques.
|Blake|Social Media Specialist | Best Buy® Corporate|
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