Gamers Club

[JohnEQuest]

I just saw that my Paypal was deducted $89.99 for the FC5 Gold digitial download.  However, as a member of the GCU, shouldn't I receive a 20% discount?

Additionally, shouldn't they wait to bill me until they've shipped the product (or in this case, e-mailed the code)?

[djcodr]

I am not a member of the GCU but you should be getting your code shortly if they charged your account for the game.

[JohnEQuest]

Customer Care told me, "You don't have to worry because that was not for a charge but just for an authorization on the payment instrument to insure that the payment instrument is authorized."

Paypal sure lists it as a Payment.  

[Zelas]

Pretty sure the GCU bonuses only apply to physical games since they can't control the prices of digital. Those are set by the services they are tied to.

[jayenomics]

Correct. GCU doesn't apply to digital games

[SentientAI]

This is just my experience, so take it with a grain of salt, but every time I have used Paypal to pay for a pre-order from Best Buy, the amount was charged to my Paypal account immediately. Using a credit card to pay through the website goes through the temporary authorization process that Customer Care referenced and does not get charged to your credit card until the item ships, or in the case of digital purchases, when the game releases.

Here's a post from a Best Buy Specialist mentioning this, although it is from 2013:

http://forums.bestbuy.com/t5/BestBuy-com/When-will-Bestbuy-charge-my-account-when-preordered-via-Pay...

"For pre-orders, authorizations may expire well before the order can be fulfilled, releasing the funds back to you, and the process will repeat itself at the time of fulfillment. For PayPal though, it is common for the funds to be collected immediately."

[Jisahl]

You do not get 20%off of digital games, but you do get 2xs points for digital game purchases

[JohnEQuest]

This was the response I received:

"I was able to check now the data base and it shows here that there was indeed a charge made today. I apologize for this system error that has happened.

I'm pleased to say the refund has already been processed as it only takes 3-5 business days from our end. Total refund processed would be $17.99.

Just in case that you are not seeing your refund after the 5th business day, you will need to contact PayPal to verify if the amount has already been reflected on their end.

We appreciate your loyalty being a My Best Buy member.  For any other concern, you may visit our Help Center at www.bestbuy.com."

[Zelas]

To avoid any confusion in the future;  

• My Best Buy Gamers Club Unlocked Terms (Paid Membership):
• 20% discount off new physical video games, including pre-orders (excludes pre-owned video game software and digital gaming).

This was a way to draw people away from those services with cheaper physcial prices while they try to keep you paying full price with pre-loads, themes and avatars.

[JohnEQuest]

So, they're refunding my 17.99 out of the kindness of their hearts?

Customer Care told me over the phone that 20% DOES apply to digital downloads.  They said you won't see it on the website, but it will be reflected in your billing.

When I was billed the full 79.99 I wrote to say what's up?!  And they said, "Sorry, we'll refund you 17.99"