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Trusted Member
Posts: 92
Registered: ‎10-17-2012

Re: $10 reward points not showing anymore for Madden 18 goat pre order

who did you talk to?  The person I am talking to right now is having a hard time understanding...

Trusted Member
Posts: 92
Registered: ‎10-17-2012

Re: $10 reward points not showing anymore for Madden 18 goat pre order

This is frustrating, I thought Bestbuy had resolved all of these kinds of issues.  These boards used to be very helpful.  The woman I am speaking with on the phone doesn't even know the promotion.  Goodness gracious.

Posts: 3,573
Topics: 48
Kudos: 386
Blog Posts: 11
Solutions: 257
Registered: ‎07-27-2015

Re: $10 reward points not showing anymore for Madden 18 goat pre order

Hi Everyone –

 

It regrettably looks like this bonus wasn’t automatically executed by the system like it should have been. Please know that we have escalated this up to the appropriate parties, and it is actively being investigated for a resolution. We should hear back with an update later today, which we’ll be sure to post in this thread.

 

Talk to you soon,  

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎08-24-2017

Re: $10 reward points not showing anymore for Madden 18 goat pre order

Thank you for the update, Michael. Moving forward and more importantly, does Best Buy have something in place to prevent this from happening again? I've already preordered NBA 2k18 and Call of Duty World War II, and I really hope we don't encounter a repeat scenario with those games also. 

Posts: 3,573
Topics: 48
Kudos: 386
Blog Posts: 11
Solutions: 257
Registered: ‎07-27-2015

Re: $10 reward points not showing anymore for Madden 18 goat pre order

[ Edited ]

Hey Everyone –

 

We’ve heard back from our support teams with an update on this. A system issue that prevented the Get $10 bonus from processing for some Madden 18 pre-orders has been identified, and we'll be systematically crediting affected accounts their missing points to resolve this issue. Please know that the team responsible for addressing these types of issues happens to be located in Florida, and has been directly impacted by hurricane Irma. As a result we expect it to be a few days before those affected should see their points credited, and appreciate your patience while we work to correct this error. As soon as we’re notified that all affected accounts should have been credited we’ll update this thread.

 

@gcufan to answer your question this appears to have been an isolated issue that affected a relatively small percentage of Madden 18 pre-orders, so you should expect to receive your other Get $10 bonuses without issue. 

 

Talk to you soon,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎11-02-2016

Re: $10 reward points not showing anymore for Madden 18 goat pre order

I didn't get my points either. Do I just wait and I will eventually receive them in the next few days or do I need to call or something?
New Member
Posts: 2
Registered: ‎09-06-2017

Re: $10 reward points not showing anymore for Madden 18 goat pre order

I also called and got it resvoled!!

New Member
Posts: 7
Registered: ‎09-03-2012

$10 pre-order certificate Madden 18

So I pre-ordered Madden 18 on Xbox One and it was part of the $10 pre-order rewards certificate I have not received it yet
Valued Member
Posts: 52
Registered: ‎03-30-2013

$10 Video Game pre-order certificates missing

Hi,

 

So I am posting this because I have not received the last two certificates that were involved in your promo.

 

In August I preordered and purchased Madden 18 for PS4, my points no longer show as pending, and I see no additional 500 points.

 

I also preordered Destiny 2 for PS4 back in March, purchased that last week and do not see the extra 500 points there either.  Those points also do not show as pending (I believe since I preordered so long ago?). 

 

Any help would be appreciated.

 

Thanks!

New Member
Posts: 1
Registered: ‎09-13-2017

Re: $10 Video Game pre-order certificates missing

Hi, I preordered Madden 18 as well and have not received my $10 certfiicate, I realize you all are having issues but I want to make sure I receive it once the fix goes in on your end.