09-03-2017 06:02 PM
Hello, I preordered Madden NFL 18 GOAT Edition for Xbox One SKU 5868317 and picked it up on launch day so I checked under my reward points history and it looks like I didn't receive my $10 in reward zone credit for pre-ordering it and only got points for the actual purchase price.
09-04-2017 03:13 PM
The problem I have with Best Buy forum method of dealing with issues like this is they ask us to do the work send private messages. What about the people who do not realize they have a issue they do not get coupons or point ect. Months later welcome packs are still not being sent to people. Who is fixing these issues it seems like no one. We want he problems fixed to have to go onto your forums and beg for something that was a part of the purchase is absurd.
09-05-2017 10:57 AM
I've waited for the two-week period since the game shipped and I still haven't seen the 500 points post to my account or even be offered as pending. The points for the purchase have since posted, but not the bonus. Is there some way to get this resolved?
09-06-2017 11:58 AM
09-06-2017 05:42 PM