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Member
Posts: 21
Registered: ‎06-03-2014

Madden 18 pre order reward points are missing.

This happened because they had an issue with my pre order and just did a refund repurchase. I still have both receipts, I just need the points added back
New Member
Posts: 5
Registered: ‎09-28-2014

Re: $10 reward points not showing anymore for Madden 18 goat pre order

Just recieved mine, Javier-BBY came through in the clutch! I hope everyone gets their reward points, and that next time we all dont have to go through this.

New Member
Posts: 9
Registered: ‎11-15-2016

Re: $10 reward points not showing anymore for Madden 18 goat pre order

Hello,
cg618, did you have to do anything for your points to come through? I'm not sure if I should continue waiting for the points (I know Best Buy has a lot of customers, and the process could take time), or if I should try to call again?

I'm really happy Best Buy has taken the time to resolve these issues, I just wanted to make sure I was doing the right things so I can receive my pre-order rewards too.

Thanks for all your help and love in the forums All!
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New Member
Posts: 5
Registered: ‎09-28-2014

Re: $10 reward points not showing anymore for Madden 18 goat pre order

I pm'ed the mods my customer service pin's for all the transactions and they got it sorted out. It took a about a day and a half, 2 days total. I have to give them props for getting it done in a timely manner because I didnt think it would get resolved so quickly. 

Posts: 6,780
Topics: 2,362
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Solutions: 286
Registered: ‎10-10-2012

Re: $10 reward points not showing anymore for Madden 18 goat pre order

[ Edited ]

Hey there folks-

 

 Just jumping in here to clarify a bit regarding cg618's situation in that his points were not appearing because of a return/re-purchase issue, not the current issue where points have not posted.  That issue is still being worked on and we're asking that you hold off on sending any private messages to us regarding that issue until we've been told our support teams have had a chance to catch up on the points. Once that's done, we'll request for anyone still not seeing the post to send us a PM with their information.

 

If you do have a situation where a return/re-purchase did cause your points to disappear for Madden or Destiny 2, please feel free to send us a private message with your full name, purchase information and My Best Buy member ID number.  

 

Thanks for your patience!

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎09-19-2015

Re: $10 reward points not showing anymore for Madden 18 goat pre order

I called in & it took forever getting someone on the phone. I kept getting disconnected. I finally got someone on the phone only to find out I need to speak to someone at mybestbuy so they transferred me over. After explaining the situation, he tried to tell me I already received the points. I told him no, I had all the current points in my account before preordering the game. Then he tried to say oh, yes the points are pending. Once again I had to tell him, no those are points for preordering NBA2K18. So he put me on hold & came back & said he issued the points & it triggered my auto-issue for a $20 certificate. Now I have a $20 certificate & no games to buy because I already preordered NBA2K18. And it expires in 2 months. This is horrible best buy. You guys need to get things in order. This happened last year too. I don't get how they get the bonus points to work for other games but not Madden. Probably because Madden is the most preordered game & it's a way for them to get over on the customers who fall through the cracks because they forget or don't pay attention to their rewards.
New Member
Posts: 1
Registered: ‎09-14-2017

Re: My Best Buy Get $10 Offer

Hi there! I preordered Madden 18 and picked it up on release day, 8/25. It's been 20 days since then but I haven't received the $10 reward. Can this be fixed, please?

New Member
Posts: 13
Registered: ‎03-20-2014

Re: My Best Buy Get $10 Offer

Hello,

 

I pre-ordered Madden 18 and received the game on Aug 23rd. I still haven't received the bonus points. This is the longest it has ever took. 

New Member
Posts: 4
Registered: ‎11-15-2016

Re: $10 reward points not showing anymore for Madden 18 goat pre order

Im having the issue of not getting $10 reward certificate too. Please help!!!

Member
Posts: 10
Registered: ‎01-10-2015

Never Received my Madden 18 Preorder Bonus Points.

My purchase points were applied 8/20, but the $10 (500 point) bonus was never applied to my account. I'd like to preorder another game, but won't until I can use my points.