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New Member
Posts: 3
Registered: ‎03-17-2017

$10 Gamers Club rewards

On 2/24 I placed an order that included 3 pre-ordered games, but I have yet to recieve my $10 reward certificates. Please help.

Posts: 3,607
Topics: 132
Kudos: 158
Solutions: 127
Registered: ‎08-15-2011

Re: $10 Gamers Club rewards

Hi bronxdreamer,

 

Welcome to the forums and great question about the "Get $10" program!  

 

This program rewards our customer with $10 My Best Buy certificates for pre-ordering select games listed here.  Currently, there are no games available for this promotion, but we are working with our business partners to get titles added.   Regrettably, your pre-orders wouldn't qualify for the offer. 

 

Please continue to check the link above for updates and thank you for taking the time to post!  

Blake|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-17-2017

Re: $10 Gamers Club rewards

That is not accurate. I have been purchasing games in this way for a couple of years now and I have never had an issue. It is a paid program and not a favor that is being done for me because I paid for the privilege. In my experience, any game that is pre-ordered initiates a $10 certificate per game. That is the only reason that I have joined this program and it has been working well. Amazon offers 20% off and no sales tax so if it weren't for those certificates I would not be buying the many games that I buy each year from Best Buy and I would buy them from Amazon. I will seek answers elsewhere since you are unable to help.

New Member
Posts: 3
Registered: ‎03-17-2017

Re: $10 Gamers Club rewards

According to the information that you provided there aren't any games that are eligible for the $10 certificate at the moment, but I just called a store and the 888 number and they both disagree with you. For example, Mass Effect Andromeda will be released next week and is not on that list, but it is eligible if I pre-order it.

Posts: 3,607
Topics: 132
Kudos: 158
Solutions: 127
Registered: ‎08-15-2011

Re: $10 Gamers Club rewards

Hi bronxdreamer,

 

There are two different programs you're referring to. The program you pay for is the Gamers Club Unlocked program which provides 20% off games, 2X base points on new video game software.  These points may be adding to your account and you're earning a $10 My Best Buy certificate over time. 

 

The "Get $10" program is a $10 My Best Buy Certificate for specific titles listed on the landing page.  You can view more information about each program by clicking the links provided.  

 

I was able to locate your conversation with the Customer Care Representative and they processed an exception for your pre-order.  Mass Effect Andromeda is not eligible for the "Get $10" program.  You would only receive Gamers Club Unlocked 2X points for this purchase and 20% off the new game purchase.  

 

 

 

 

Blake|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Trusted Contributor
Posts: 4,109
Registered: ‎02-25-2013

Re: $10 Gamers Club rewards

Mass Effect is not and has never been on the list to receive $10 bonus rewards.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.