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Posts: 1
Registered: ‎01-27-2017

expired reward certificate

[ Edited ]

I went to the store to use certificates, but they told me that one was already expired as of 12/31/16.  Is there any way this one certificate can be re-issed PLEASE??  I do not have the certificate with me.  Here is my Member ID: {removed per forum guidelines}

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Registered: ‎10-10-2012

Re: expired reward certificate

Hi poochtwo,

 

Welcome to the Best Buy forum!

 

Did you read over any of the recent threads in the My Best Buy™ section of the forum?  The reason I ask is because I responded to at least three threads yesterday regarding expired certificates.  They all ended up being taken private, which is common theme on this side of the forum.  In each of those threads I went over how a certificate will usually be valid for a period of 60 days unless noted otherwise and cannot be reissue once having officially expired.  From what I can see, you have had three certificates expire over the past month.

 

You currently have Elite status and the option to BANK points.  I would strongly suggest changing your certificate preference to BANK to help prevent certificates from being automatically issued.  It could potentially help you avoid expiration dates in the future.  That option to BANK points is why I keep trying to reach Elite status each year.  With your preference set to BANK, you will be able to build-up points and convert them into certificates when you decide.  I have officially changed your preference to BANK, which should be reflected in your account within about 24 hours.

 

I would like to go over your account with you in additional detail to ensure it is up-to-date and that your certificate preference is properly set to BANK, so I will be sending you a private message shortly.  You can read private messages by first logging into the forum and then clicking on the little yellow envelope icon located at the very top of the page.  I look forward to further speaking with you and hope that you have a wonderful weekend.

 

My Best Buy™ - Program Terms

 

"Unless noted otherwise on the reward certificate, each reward certificate will expire 60 days from the issuance date. Reward certificates have no cash value and no change will be given for reward certificate redemption. Reward certificates may be used only once. Reward certificates expire at 11:59 p.m. CT on the expiration date shown on the reward certificate."

 

Thank you for connecting with us and for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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