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Posts: 1
Registered: ‎02-07-2013

Stolen rewards certificates

I was just issued $50 in rewards certificates, and this morning I went to use them and they're gone.  They were used yesterday at a store in Missouri to buy an Xbox gift card.  I live in Massachusetts... 


When I call customer service I am told I am outside of normal business hours.  How do I go about getting my reward certificates back, and preventing this from happening in the future?  

Posts: 10,221
Topics: 116
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Solutions: 458
Registered: ‎01-03-2013

Re: Stolen rewards certificates

Hi there Jkovach1227 - 

Welcome to the forum! Planning on using reward certificates just to find they've been redeemed would be incredibly disconcerting, especially when you notice they've been redeemed at a store you haven't been to. 

With that said, I would encourage you to change your password as well as the password for the associated email address if you haven't already done so. Please also see that I am sending you a private message with further details. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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