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Trusted Member
Posts: 93
Registered: ‎10-31-2012

Shop and be Rewarded

I received an email with an exclusive offer and had a question, will it work on my pre order items?
Offer:
$10 promo offer if ordering $100-$249
$30 promo offer if ordering $250-$499
$60 when spending $500 or more.

Terms do not mention excluding pre orders but I want to make sure, as I'll just order all of mine together
Thanks!
Posts: 8,995
Topics: 103
Kudos: 295
Blog Posts: 19
Solutions: 374
Registered: ‎01-03-2013

Re: Shop and be Rewarded

Hi there Nocturnx99 - 


Welcome back! It's awesome to hear you received an offer from us, and wish to use it. With that said, I can understand why you may have some concerns regarding whether pre-orders may qualify. 

Generally speaking, pre-orders will be valid with offers provided they are placed during the promotional period. A pre-order placed prior to when the offer was valid and merely fulfilled during this time frame wouldn't qualify. 

With that said, please know that I am double checking on this particular offer. Once I have more details for you, I will be sure to follow up! 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 93
Registered: ‎10-31-2012

Re: Shop and be Rewarded

Thanks. I'm just trying to decide if I should lock in pre orders and all my games together to get the bonus
Posts: 8,995
Topics: 103
Kudos: 295
Blog Posts: 19
Solutions: 374
Registered: ‎01-03-2013

Re: Shop and be Rewarded

Hi there Nocturnx99 - 


You're quite welcome! I would like to add that we did get back some clarification on this offer. While it is true that pre-orders will qualify if placed within the promotional period, they must also be fulfilled within the promotional period to qualify for this particular offer. 

I hope this helps! 

Tasha|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 93
Registered: ‎10-31-2012

Re: Shop and be Rewarded

I made a $127 order on Aug 22. All items were shipped before Aug 31 and I have gotten no sign of a $10 reward code for it that I've seen. I have the order number as well
Posts: 8,995
Topics: 103
Kudos: 295
Blog Posts: 19
Solutions: 374
Registered: ‎01-03-2013

Re: Shop and be Rewarded

[ Edited ]

Hi there Nocturnx99 - 


It's fantastic to hear you made a purchase that seems to have qualified for this offer! If my memory serves me correctly, the offer terms advise the rewards will be fulfilled on 9/17. Other offers often advise it may take a few weeks to fulfill. I would encourage you to review the offer terms, and let me know if you don't see your rewards accordingly! 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 93
Registered: ‎10-31-2012

Re: Shop and be Rewarded

You are correct, it does say 9/17. I guess I'll be looking out for an email today then Smiley Happy
Posts: 8,995
Topics: 103
Kudos: 295
Blog Posts: 19
Solutions: 374
Registered: ‎01-03-2013

Re: Shop and be Rewarded

Hi there Nocturnx99 - 

I wanted to give you an update that we've been made aware of a slight delay with the fulfillment of this offer. If you aren't seeing your certificate yet, please know you should be seeing it by the end of the day today. If not, please feel welcome to send me a private message. 

Cheers! 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!