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New Member
Posts: 2
Registered: ‎06-17-2017

Review Nickname

How do I change the nickname, on my reviews?  It is no longer applicable to my life.

Posts: 7,514
Topics: 319
Kudos: 282
Blog Posts: 0
Solutions: 437
Registered: ‎10-10-2012

Re: Review Nickname

Hi Serenity_Photos,

 

Welcome to the Best Buy forum!

 

The submission of a review on BestBuy.com is a great way to let other customers know just how much you loved or hated a product you purchased.  Any one review could help another customer determine whether or not they purchase a product.  I have submitted several reviews over the years myself and always read over reviews before I make a purchase that I might be on the fence about.  Our members can also receive bonus points when one of their reviews is published on BestBuy.com.  There is a maximum of 200 bonus points (8 reviews) per member per calendar year.

 

With that being said though, there is not an option available where the name tied to a member's product review profile can be changed.  I have talked about this very topic with our My Best Buy™ team in the past and was told it would basically require that a member's review profile be deleted, including their BestBuy.com account.  That is just not something we are able to do.  You can try creating a new BestBuy.com account, but there is a good chance your existing profile will be linked to it if the information you enter matches the information we already have on file.

 

I hope that you enjoy the rest of your day, and thank you for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-17-2017

Re: Review Nickname

Considering I work for a software company, and know that anything can be changed in a database, your answer is unacceptable.  Best Buy is a company that sells computers, software, and electronics, but doesn't have a database admin, who knows how to run an update query?  Please forward this message to someone who handles database corrections.

Posts: 7,514
Topics: 319
Kudos: 282
Blog Posts: 0
Solutions: 437
Registered: ‎10-10-2012

Re: Review Nickname

As I mentioned before, the name associated with a product review profile cannot be changed or altered.  I have gone down this road before and have discussed it many times with our My Best Buy™ team.  The only real way to change it is to completely delete the review profile and BestBuy.com account, which is something we are unable to do.  If you believe the ability to change the name associated with a review profile should be added to BestBuy.com, then I would encourage you to post that idea to the IdeaX section of the forum so that others can cast their vote if they agree.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!