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Posts: 11
Registered: ‎12-09-2013
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Preorders and Elite Plus 6%

Hello,

 

I had some preorders for the Nintendo Switch console that I wanted to use the Elite Plus 6% back in points option, however, when I put the orders in I selected the 6 months promotional financing option on accident. Since these preorders are very hard to get due to limited stock, I do not have the option to cancel these orders and reorder them since they show as out of stock and I do not want to lose my preorders. Is there a way for you guys behind the scenes to change these preorders from 6 months financing to 6% back in rewards and standard financing? I contacted Citi and they told me once the orders are submitted they cannot change anything. I don't want to lose the preorders so I thought I'd message you guys and see what was possible.

 

Thank you in advance,

-Neil

Posts: 7,640
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Registered: ‎01-03-2013

Re: Preorders and Elite Plus 6%

Hi Neil - 


Welcome back to the forum and thank you for placing your Nintendo Switch pre-orders with us! As an Elite member, it's exciting to receive such great benefits, including extra reward points. With that said, I'm sorry to hear you may have mistakenly chosen a financing option when placing these pre-orders, instead of taking the rewards.

 

Unfortunately once an order is placed we would be unable to modify the financing option chosen. You would ultimately need to cancel and replace the orders if you wish to change the financing option. However, I understand this may not be possible due to the availability. I apologize for any disappointment that this may cause you. 

Regards,

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎12-09-2013

Re: Preorders and Elite Plus 6%

Thanks for the reply Tasha.

 

Understood. If I did cancel the preorders, would the item change from out of stock to in stock so I could quickly reorder them, or could this be done on the backend to not lose the preorders I have? If not, I'll probably keep them as is and enjoy the no interest for 6 months. Smiley Happy

Posts: 7,640
Topics: 88
Kudos: 235
Blog Posts: 18
Solutions: 277
Registered: ‎01-03-2013

Re: Preorders and Elite Plus 6%

Hi there Neil - 


Unfortunately such a small change in inventory would not change the availability on BestBuy.com for you to replace the orders, nor would this be a change we could make on the backend.

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎12-09-2013

Re: Preorders and Elite Plus 6%

Okay no worries, just thought I'd check.

Thanks for clearing that up! Smiley Happy I guess no interest it is then haha.

Posts: 7,640
Topics: 88
Kudos: 235
Blog Posts: 18
Solutions: 277
Registered: ‎01-03-2013

Re: Preorders and Elite Plus 6%

Hi Neil - 

That certainly sounds like it would be the best option considering the circumstances. I apologize if this wasn't the news you hoped for. If you have any other questions, please let us know. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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