03-14-2017 10:27 AM
03-14-2017 01:23 PM
Good afternoon atn086,
A years' worth of attempts with the same end result would no doubt be a frustrating experience. I can imagine getting discouraged and just wanting to throw your hands up. Before we into the issue at hand, I would strongly suggest contacting our Best Buy for Business (BBFB) team in the future if you are making purchases for a business. They are there to help make sure your business is running smoothly. You can reach them by calling 1-877-393-1038.
First, any purchase that is made for resale will not qualify for points. If your current tax exempt status is categorized as being for resale, then points will not be awarded. Those purchases will also not count towards reaching Elite or Elite Plus status. Until your status is changed, you will continue to be awarded zero points when using your tax exempt status. There are only a handful of category options available when applying for a tax exempt status card, which you can see here. You will end up needing to reapply for a brand new tax exempt status card.
Second, we do have multiple call centers located all over the country as well as a handful that are located outside of the US. All agents do go through training and should be more than capable of addressing questions or concerns from our customers. One of the teams that handles calls made to the dedicated line for Elite and Elite Plus members actually sits down the hallway from me here at the Corporate Offices. While the end result of every phone call may not be exactly what a customer wants, they should still be left feeling confident that the agent on the other side of the phone cared.
I do sincerely apologize for any inconvenience you may have experienced while trying to find a solution and would like to go over your account with you in a bit more detail, so I will be sending you a private message shortly. You can read private messages by first logging into the forum and then clicking on the little yellow envelope icon that is located at the very top of the page. I look forward to further speaking with you and seeing what I can do to further assist.
"Non-Qualifying Purchases: Leased products, purchases made prior to becoming a member, purchases/rentals at rent-to-own locations inside Best Buy stores, instant rebates, pre-orders at the time of deposit (the points will be awarded at the time of final payment or at the time you pick up the product), purchases made for resale, purchases paid with a reward certificate, purchases using any type of promotional financing, Best Buy gift card or Magnolia gift card, store credit issued by Best Buy, sales tax, service charges, certain Best Buy for Business or commercial purchases, other excluded charges, and certain items that are excluded in particular promotions. Best Buy entities such as Geek Squad® services purchased in store are awarded points; Geek Squad services purchased in home are not."
Thank you for connecting with us and for being a My Best Buy™ member.
|Derek|Senior Social Media Specialist | Best Buy® Corporate|
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