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New Member
Posts: 2
Registered: ‎04-16-2017

Points expired!!!!!!!!

I bought 65' Samsung 4K TV for a large amount purchase at a Best Buy store but the associate that help me said my points don't expire
Recognized Member
Posts: 111
Registered: ‎02-07-2011

Re: Points expired!!!!!!!!

Pretty sure points don't expire, but when you reach a certain number of ppints a cerificate is issued, unless your an elite member and log in to change the settings. The certificate does expire
New Member
Posts: 2
Registered: ‎04-16-2017

Re: Points expired!!!!!!!!

Thanks for the reply ..Yes I am an elite member but don't know if I was issued a certificate but I had about $80 worth , which I was going to buy some 4K movies for my new TV!!! Can I complain to customer service about that ?
Posts: 2,371
Kudos: 78
Solutions: 91
Registered: ‎12-30-2010

Re: Points expired!!!!!!!!

This is the right place to make your complaint. How long ago did you buy this TV?

Points do expire, if not banked and no purchases of any kind made in over a year, the points get expired.

I don't recall how long after getting issued a certificate lasts, but you would have had to buy the TV at least two months ago for the certificates to expire. You buy the TV, 20-30 days later the points post to your account and then issue as certificates that as an Elite member should have an expiry date of at least 30 days after that.

If it has not been 20 days since you purchased the TV, then your points have not expired, because they have not posted yet....

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Posts: 7,887
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Registered: ‎01-03-2013

Re: Points expired!!!!!!!!

[ Edited ]

Hi Isaias11 - 

It's fantastic to hear you were saving your points for some movie purchases to enjoy with your new TV! With that said, I'm sorry if you've been left concerned about where your points are. 

While points don't expire on active accounts, they are automatically converted to certificates that do expire (typically after 60 days) when you've accumulated more than your set certificate preference. The exception to this is if you are an Elite or Elite Plus member before the points post, and have chosen to bank your points so they don't automatically convert to certificates. For more information, please feel welcome to review the My Best Buy program terms

Using the details you registered with the forum, it doesn't appear you chose to bank your points, so your points were converted to certificates that expired last month. I apologize for any disappointment that this news may cause you. With that said, I have some additional information I would like to share with you via private message. You may check your private message once you've signed into the forum by clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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