04-16-2017 11:32 AM
04-16-2017 03:57 PM
04-17-2017 06:29 AM
04-18-2017 10:19 AM - edited 04-18-2017 10:21 AM
Hi Isaias11 -
It's fantastic to hear you were saving your points for some movie purchases to enjoy with your new TV! With that said, I'm sorry if you've been left concerned about where your points are.
While points don't expire on active accounts, they are automatically converted to certificates that do expire (typically after 60 days) when you've accumulated more than your set certificate preference. The exception to this is if you are an Elite or Elite Plus member before the points post, and have chosen to bank your points so they don't automatically convert to certificates. For more information, please feel welcome to review the My Best Buy program terms.
Using the details you registered with the forum, it doesn't appear you chose to bank your points, so your points were converted to certificates that expired last month. I apologize for any disappointment that this news may cause you. With that said, I have some additional information I would like to share with you via private message. You may check your private message once you've signed into the forum by clicking the envelope icon in the top right corner of the page.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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