03-09-2017 04:34 PM
My account shows that I have 245 points available, and 644 pending points. The pending points have been pending for a very long time! I am an adoring customer whom loves the merchandise that Best Buy provides, I own a gamers club unlocked membership, have spent over 2,000 USD at Bestbuy and was hoping I'd be able to obtain Elite status for the benefits that Elite Status offers. unfortunately I am unable to receive coupons due to the pending points that have been pending for a very long time. Please help?
03-10-2017 08:17 AM
How long is a long time?
It can take up to 21 days for points to post.
If it was something you pre-ordered the points still won't post until up to 21 days after you get it.
03-10-2017 08:18 AM
Oh and the moderators have a lot of people to help out in this forum. Hopefully they will be able to look into it for you.
03-10-2017 08:38 AM
Hello opens11 -
Thank you for reaching out to us regarding your pending points! Seeing points continue to be in a pending state rather than post to your account would be frustrating. I apologize for any disappointment you've experienced with waiting for your points to post.
Using the details you registered with the forum, I was able to locate your My Best Buy membership. I'm glad to see that the pending purchases are recent. Please allow up to 20 days for purchases to post to your account, per our My Best Buy program terms.
If you have any other concerns, please let me know!
|Tasha|Social Media Specialist | Best Buy® Corporate|
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