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New Member
Posts: 5
Registered: ‎06-18-2013

No purchases this year, even though i made many - will lose elite plus status...?

i am an elite plus status member. 

during 2017 (Jan 1st until today) i made more then 3500$ purchases but now logging into my account i see "spend this year 0$"

can a moderator help me out here? 

Posts: 8,074
Topics: 93
Kudos: 261
Blog Posts: 19
Solutions: 309
Registered: ‎01-03-2013

Re: No purchases this year, even though i made many - will lose elite plus status...?

Hi there mase1981 - 


Welcome to the forum! With it being the time of year for tier expiration, I can understand why you would be checking on your spend amount. I'm sorry if what you've seen has caused any confusion or worry. 

Using the details you registered with the forum, I was able to track down your My Best Buy membership. Currently, it looks like you have indeed spent quite a bit with us already this year! With that said, I see your only purchases this year were just made within the last week. Please allow up to 20 days for these points to post, and for your spend total to be updated. Furthermore, I see that you spent enough in 2016 to keep your Elite Plus status through 2017, so you shouldn't see your tier status expire. 

I hope this helps! If you have any other questions, please let me know. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎06-18-2013

Re: No purchases this year, even though i made many - will lose elite plus status...?

Thank you. will wait and see Smiley Happy 

Posts: 8,074
Topics: 93
Kudos: 261
Blog Posts: 19
Solutions: 309
Registered: ‎01-03-2013

Re: No purchases this year, even though i made many - will lose elite plus status...?

Hi mase1981 -


You're quite welcome! Of course, if you don't see the purchases post after 20 days, please feel welcome to reach out. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!