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Member
Posts: 20
Registered: ‎04-18-2016

My account is inaccessible. I think it may have been hacked.

I went to log in to the best buy app and it said "oops there was a problem during sign in". I went to reset my password and the email stated there was no account associated with my email address. I called the customer service number and it said I only have 164 points when I had $280 worth of points saved. I am unable to accessmy account and believe it has been hacked. I have called, emailed, tweeted, DMd on Twitter and chatted but no one will help me. I am Elite Plus and have been for a while. Please can someone help me with this? Theres loads of personal information, credit cards and points on my account I cant access. I have tried clearing cache on the app and browsers without success.

Member
Posts: 20
Registered: ‎04-18-2016

Re: My account is inaccessible. I think it may have been hacked.

I called and an agent confirmed store 1140 allowed someone to redeem all $275 of my rewards points and change the information on file. This is insane and I need to understand how this happened. How were the certificates issued? Why wasn't an ID required to redeem this many points? What can be done to make this right. I never ever redeem my points until November of each year and have points banking on. Please reinstate my stole points.
Member
Posts: 20
Registered: ‎04-18-2016

Re: My account is inaccessible. I think it may have been hacked.

This is now resolved. I appreciate the assistance from Twiier agent Derrick & phone agent Ty on this.
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Registered: ‎10-03-2017

Re: My account is inaccessible. I think it may have been hacked.

Hello jbeaulieu313,

 

We're very happy to hear that. We have a great team both here on the forums and on our Facebook and Twitter side. Please let us know should you have any other issues or concerns, we are able to assist across all of our social media platforms. 

 

Best,

David|Social Media Specialist | Best Buy® Corporate
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