Add Product

Search Results:

New Member
Posts: 6
Registered: ‎11-03-2014

My Account is Still Not Elite Plus after Merging



I merged my account with my wife's account, and even before the merge, I had enough purchases made in 2017 to qualify for Elite Plus status, albeit some of the purchases were still pending at the time. I've since made numerous calls to BB customer service and I'm told the same thing: "I'll make notes, the back office needs to change the account to Elite Plus, this should only take a day to fix." If I call again, this will be the fifth time on this issue, hence the frustration and lack of trust in the system. 


I was wanting to make another significant purchase (A/V receiver), but was holding off so I could take advantage of the Elite Plus benefits, but, due to this delay, I missed the receiver's sale price, and my 10% off coupon will likely expire before it goes back on sale. Could someone from the BB team who moderate this forum please help me out here? It's so darn frustrating! All I want is my account to show as Elite Plus today, and not have to wait any longer. Thanks!

Posts: 9,673
Topics: 108
Kudos: 285
Blog Posts: 19
Solutions: 414
Registered: ‎01-03-2013

Re: My Account is Still Not Elite Plus after Merging

Hello kinnder, 

Welcome back to the forum and thank you for reaching out regarding the troubles you have had after some of your accounts were merged. It is incredibly strange that your wife's My Best Buy membership would have been merged with yours, as we strictly only merge memberships under the same person. I apologize for any confusion or frustration you've endured trying to sort things out.  

Using the details you registered with the forum, I was able to locate your information in our system. Please see that I am sending you a private message with further details. You may check your private messages after you've signed into the forum by clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!