09-07-2017 03:39 PM
Hello HanwenXue -
Welcome to the forum and thank you for being a My Best Buy member! Typically you have 60 days to redeem a certificate once issued, and once certificates expire, they cannot be reissued. I apologize if you were advised otherwise when you contacted another team.
I would like to look further into your experience, so I am sending you a private message. You may check your private messages by signing into the forum the clicking the envelope icon in the top right corner of the page.
For more information, please feel welcome to review our My Best Buy program terms.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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