08-30-2017 12:20 PM
Solved! Go to Solution.
08-30-2017 03:02 PM
Hello Cline2127 -
Welcome to the forum! Receiving points back for certificates redeemed on a returned device should be a simple process. I'm truly sorry to hear that this may not have been the case.
I was able to locate your information using the details you registered with the forum. Please see that I am sending you a private message, which you may view by signing into the forum then clicking the envelope icon in the top right corner of the page.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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