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Registered: ‎08-30-2017
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Missing reward certificates

Hello, I recently returned a tv and I used reward certificates and my Best Buy card. The money was put back on the card but the certificates went back as points in the same amount as the certificates. So I got 115 points instead of $115 in certificates.
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Registered: ‎01-03-2013

Re: Missing reward certificates

Hello Cline2127 - 

Welcome to the forum! Receiving points back for certificates redeemed on a returned device should be a simple process. I'm truly sorry to hear that this may not have been the case. 

I was able to locate your information using the details you registered with the forum. Please see that I am sending you a private message, which you may view by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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