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Regular Member
Posts: 32
Registered: ‎04-27-2011

Missing points from a return

I did a return and was missing $55 in rewards points.  I bought some headphones that were defective afterwards.  Guess what.  $55 in rewards missing again.  I have called several times and first they said it takes a few days.  I waited a few days the next person told me watch my email and I will get a new certificate (Which made no sense to me since they always just give points back).  SHe said 24 hours.  Nothing of course.  Today is almost 48 hours so I call back.  This time he said he will take care of it and give it 4-5 days.  What the hell is going on.  Getting very annoyed I cannot get this settled.  Points are usually back within a day or so.  I've got another $400 purchase I want to make at the store and $55 sure would be nice.  At this point all the calls and ZERO answers are starting to really make me not care about loyalty anymore.


Please help.  I have the customer service pin on the receipt if it helps.  I had to give this to the second girl since she said they were already returned on 8/27.  I explained this was a return from 8/31 and she acted like she did not believe me until she said she pulled the reciept up.


Over an hour wasted already with horrible customer service.  What has happened to Best Buy?

Posts: 7,848
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Registered: ‎10-10-2012

Re: Missing points from a return

Hi chrisinpa,


As you may read in several other threads, it should generally take 3 to 6 business days for a certificates point value to repost to a member's account following a return or cancellation.  I can understand feeling frustrated if points have not reposted to your account yet and you have another purchase that is waiting to be made.  It does looks as if you have processed several returns and exchanges involving the $55 in certificates with the most recent return taking place on 8/31.  That would make your 6th business day 9/8 or tomorrow.


We would need to allow a FULL 6 business days before considering any other potential options, including the manual addition of points to your account.  With that having been said, we still have one day to go.  If those points have not reposted to your account by tomorrow, then please feel free to send me a private message and I will see what I can do to ensure they are added.  A private message can be sent by first logging into the forum and then clicking on the blue button in my signature that just so happens to be labeled "Private Message."


Return/Cancellation When a Reward Certificate was Used


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Derek|Senior Social Media Specialist | Best Buy® Corporate
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