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Posts: 1
Registered: ‎03-19-2017

Missing points don't match....

I purchased a Lenovo laptop and Microsoft mouse on 2/4/2017. I entered the required information from my email confirmation on the "missing points" section, and it says the information does not match. Any help would be appreciated.

Thank you.

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Registered: ‎01-03-2013

Re: Missing points don't match....

[ Edited ]

Hello BluBay, 

Welcome to the forum and thank you for reaching out to us regarding your Lenovo laptop purchase! I'm sorry to hear you may not have seen it added to your membership, although I'm glad to hear you attempted to add it yourself. 

Using the details you shared with Derek via private message and registered with the forum, I was able to locate your My Best Buy membership. I see that this purchase actually posted to your account. If you are still not seeing it on your end, please feel welcome to reach out to me via private message. 


Tasha|Social Media Specialist | Best Buy® Corporate
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