Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 5
Registered: ‎04-18-2017
Accepted Solution

Missing elite status

Hi, I added up the total ammount in my rewards history and I should be at $1745 not counting the two that are still pending.

Posts: 8,062
Topics: 92
Kudos: 259
Blog Posts: 19
Solutions: 309
Registered: ‎01-03-2013

Re: Missing elite status

Hello JesseDejohn - 


Thank you for reaching back out to us regarding your My Best Buy tier status! Seeing your spending total not properly reflecting would be frustrating, especially if you have surpassed the required spending for Elite status. 

Using the details you registered with the forum, I was able to take a quick look at your account. It appears that some of your purchases pushing you over the required spend amount were on the account that was merged into this one only yesterday. Please allow the merge a few days to process and your account to update accordingly. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎04-18-2017

Re: Missing elite status

It's been a week and still no change..

Posts: 8,062
Topics: 92
Kudos: 259
Blog Posts: 19
Solutions: 309
Registered: ‎01-03-2013

Re: Missing elite status

Hello JesseDejohn, 

Thank you for following up when you didn't see a change. Please see that I am sending you a private message with further information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!