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New Member
Posts: 1
Registered: ‎06-19-2017

Missing Elite Status

Hello,

 

A couple of months back I purchased a television which should have qualified me for Elite Status.  I have received the rewards and the purchase shows on my account as well but my status was never updated. 

I called customer support and was given a case number since they confirmed I should have the status but it's not updating and they gave me a case # but it's been days and I've seen nothing notifying me of what's happened. 

I'm glad to provide case #, memberID, reference # for the purchase if that's needed.  

 

Thanks! 

Posts: 8,824
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Registered: ‎01-03-2013

Re: Missing Elite Status

Hello StevePeters - 

After purchasing a spendy TV, I'm sure you were anxiously awaiting the rewards and tier status change. I'm sorry to hear that you may not be seeing this updated, despite contacting our phone support for assistance. 
 

Unfortunately I wasn't able to locate your information using the details you registered with the forum. Please see that I am sending you a private message to gather some additional information. You may check your messages after you've signed into the forum by clicking the envelope icon in the top right corner. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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