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Posts: 3
Registered: ‎02-07-2017

Missing $20 reward certificate from promo

I was sent this promo in Feburary:


I made three purchases, the last of which was 2/14/17 and paid the balance a few days later.


The terms of the promo say that I will recieve a $20 reward certificate 3-4 weeks after the third purchase is made. It is beyond that time now.


I asked this question on the Best Buy Citi Visa cardmember site, but only recieved a worthless canned response.


Also, I still have a large number of rewards points pending, which have been pending for several months now.



Posts: 9,801
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Registered: ‎01-03-2013

Re: Missing $20 reward certificate from promo

[ Edited ]

Hello lysergicfuneral - 


Welcome back to the forum and thank you for reaching out to us! It's fantastic to hear you may have received an offer for outside spending on your My Best Buy Visa card that you may have qualified for. With that said, I'm sorry if the offer hasn't been fulfilled as expected. 

Please see that I am sending you a private message to gather some additional details regarding this offer. Once signed into the forum, you may check your private messages by clicking the envelope icon in the top right corner of the page. 

As for your pending points, please know that we are aware of an issue with pending points, and that a fix has been rolled out. However, it is taking some time to hit everyone's accounts. I would encourage you to keep an eye on your account for any changes. 


Tasha|Social Media Specialist | Best Buy® Corporate
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