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New Member
Posts: 2
Registered: ‎12-19-2017

Merge/recover purchase history for merged myBestBuy eliteplus account

Question

  • Who can recover the purchase history from my recently merged myBestBuy eliteplus account?
  • Can you please merge purchase history data from the recently merged member ID?
  • Or, can you please export the data from the recently merged member ID and provide me with a copy of the purchase history if not able to be combined for viewing online? 

I can privately provide both membership IDs upon request.

 

History: 

2017-12-18 21:29 EST - contacted 1-866-797-7367, spoke with BBY representative (respectfully not mentioning name) to request my two memberships be merged.  I asked if the purchase history would be merged and if I would be able to review the history from both membership IDs once the process was completed.  I was advised they would be.  (Feel free to reference call transcript if recorded and available for you).

 

2017-12-19 16:50 EST - email confirmation received from BestBuyInfo@emailinfo.bestbuy.com indicating "Your My Best Buy Accounts have been Merged."

 

2017-12-19 approximately 19:30 EST - I completed the registration to verify the merge was complete and the purchase history was merged.  Confirmed purchase history was not merged.

 

2017-12-19 19:52 EST - contacted 1-888-237-8289, spoke with BBY representative (respectfully not mentioning name) for assistance accessing/merging/recovering my purchase history.  BBY representative advised me the process would take 5-7 business days to complete.  I communicated I received an email confirmation indicating the merge was completed and the history from both membership IDs was not available.  BBY representative further investigated and reported to me this information is not available.  During the call I tried to use the "Use a Different Member ID" feature and received the following error: "We're sorry, the My Best Buy member information you entered did not match our records.  Please try again."  I can provide a screen shot if helpful.  (Feel free to reference call transcript if recorded and available for you).

 

I look forward to your follow-up.

 

Thanks in advance.

Posts: 10,146
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Registered: ‎01-03-2013

Re: Merge/recover purchase history for merged myBestBuy eliteplus account

Good morning nc_js_4, 

Welcome to the forum! Merging memberships can certainly help customers manage their memberships, as it can be difficult to manage more than one. I'm glad you requested yours be merged, though I'm discouraged the process may not have been what you anticipated. 

While we can ensure the transfer of points, certificates, and tier status, we cannot guarantee that purchase history will transfer. At this time we would be unable to transfer the purchase history to your primary membership. I apologize for any disappointment that this news may cause you. 

We may, however, provide you with any specific receipts you request. If you should have any questions or need further assistance, please let me know. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-19-2017

Re: Merge/recover purchase history for merged myBestBuy eliteplus account

Thank you to Tasha with Best Buy Support, and the following My Best Buy Account Specialists for the assistance: Gie, Roselyn, Kath, and Jerson.

 

Loosing online access to all receipts via https://www.bestbuy.com/MyBestBuy is unfavorable; however, the support team specialists offered an alternative solution by emailing me the receipts I was missing after my two accounts were merged.

 

Thanks again for all of the great support!

Highlighted
Posts: 10,146
Topics: 115
Kudos: 267
Blog Posts: 20
Solutions: 453
Registered: ‎01-03-2013

Re: Merge/recover purchase history for merged myBestBuy eliteplus account

hi there nc_js_4 - 

You're quite welcome! I'm glad we as well as the phone agents you mentioned were able to assist you. 


Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
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