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Posts: 2
Registered: ‎04-17-2017
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Lost my purchase history, reward points and elite membership after resetting account password

Forgot my account password and attempted to reset it. Glad that password reset was successful, but shocked to see my account brand new. Years of purchase history, reward points, elite membership, offers, etc. have disappeared. I'm uncertain if the member id remains same or a new one has been generated. I don't see any related topic in BestBuy help support. How can this be resolved?   

 

Thanks. 

Posts: 8,662
Topics: 100
Kudos: 320
Blog Posts: 19
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Registered: ‎01-03-2013

Re: Lost my purchase history, reward points and elite membership after resetting account password

Hi there alwaysask - 

 

Thank you for reaching out to us! Logging into BestBuy.com only to find your purchase history and points gone would be incredibly disconcerting. I'm sorry to hear if this is what you experienced after resetting your password. 

Using the details you registered with the forum, it appears this may be due to a secondary membership. I would encourage you to review the article below if you are interested in us looking to merging them for you. 

How to Merge My Best Buy™ Accounts

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-17-2017

Re: Lost my purchase history, reward points and elite membership after resetting account password

I agree that secondary or duplicate membership could have caused this problem. Thanks for sharing the link. 

 

I have sent the merge request. Let’s see how it works.

Posts: 8,662
Topics: 100
Kudos: 320
Blog Posts: 19
Solutions: 356
Registered: ‎01-03-2013

Re: Lost my purchase history, reward points and elite membership after resetting account password

Hi there alwaysask, 

 

Thank you for reaching out to our My Best Buy inbox with your merge request. We'll be sure to review it and follow up with you shortly. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!