03-19-2017 07:44 AM
03-20-2017 10:55 AM
Welcome to the forum and thank you for reaching out to us! To receive notifications that you have a $55 certificate to use would be exciting. I'm sure you were planning out your purchase around this certificate being able to be used, and were quite dismayed and taken aback when it couldn't be used as anticipated. I apologize for any disappointment that this may cause you, and if you were provided any misinformation.
I would be delighted to look further into this experience to see what may have happened. Please see that I am sending you a private message to gather some additional information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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