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Posts: 4
Registered: ‎12-02-2013

Issue with a My BBY Visa Promotion

I have an issue with a My BBY Visa card promotion that I was hoping I could speak with one of the forum experts via PM? 


I originally got resolution via the 800 number but then was subsequently denied via the email support system. I have not yet reached out to the Elite/Elite Plus hotline. I am Elite Plus.


The store is willing to offer a solution but it's cumbersome, so hopefully I can work out something easier for everyone? 



Posts: 7,868
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Registered: ‎10-10-2012

Re: Issue with a My BBY Visa Promotion

Hello again mbaran,


I pulled up your case history using the email address that you registered with the forum and do see that you called into 1-888-BESTBUY a few days ago.  Based on the notes, your request was ultimately denied by a back office supervisor after the phone agent dispatched your case.  I would happy to further discuss the matter with you and will be sending you a private message shortly.  To read your private message, you will need to login to the forum and click on the little yellow envelope icon at the very top of the page.


Thank you for reaching out to us on the forum and for being a My Best Buy™ member. Smiley Happy

Derek|Senior Social Media Specialist | Best Buy® Corporate
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