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New Member
Posts: 2
Registered: ‎03-14-2017

Is there or is there not free shipping on items under $35 for Elite Members?

If so, why am I being charged for it in cart? Unless I am no longer a member and was not notified. I still receive BB points, though, so... Also, as mentioned by others, there should really be an email or online chat with which a customer can ask this question and not have to go through this trouble and also post publicly (if I recall, there used to be). I see the phone number but am unable to speak on the phone for some time.

Posts: 7,592
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Registered: ‎10-10-2012

Re: Is there or is there not free shipping on items under $35 for Elite Members?

Greetings NYCMan, and welcome to the Best Buy forum,

 

Tasha replied to this exact question last week, which you can read here.  Our members with Elite status are eligible for free two-day shipping on thousands of items on BestBuy.com with no minimum purchase required, but it does not apply to every item.  That benefit is left to members with Elite Plus status.  If you do have Elite status and your accounts are properly linked and are still charged shipping, then the item may not qualify.

 

I looked over your account and am not showing that you currently have Elite status.  It appears your Elite status expired back in February of 2016.  If you did not requalify for Elite status by spending $1,500 on eligible purchases during the 2015 calendar year, then your status would have expired in February 2016.  With that being said, you are eligible for free two-day shipping on thousands of items with a purchase minimum of $35.

 

If you have any other questions about your account or the My Best Buy™ program in-general, then please do not hesitate to send me a private message and I will see what I can do to further assist.  A private message can be sent by first logging into the forum and then clicking on the blue button in my signature that is labeled "Private Message."  I hope that you enjoy the rest of your day.

 

My Best Buy™ - Program Overview

 

Thank you for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-14-2017

Re: Is there or is there not free shipping on items under $35 for Elite Members?

No worries, got Amazon price match. Thanks for the prompt response.

Posts: 7,592
Topics: 324
Kudos: 159
Blog Posts: 0
Solutions: 440
Registered: ‎10-10-2012

Re: Is there or is there not free shipping on items under $35 for Elite Members?

Let us know if you have any other program related questions. Smiley Happy

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!