04-23-2015 10:55 AM - edited 03-08-2017 12:30 PM
Merging My Best Buy™ Accounts
Q: What options do I have if I have more than one account?
A: If you have more than one account, we can potentially merge your accounts into one primary account.
Q: What happens when my accounts are merged?
A: We close one account and then move any unused points/certificates from the closed account to the primary account.
Q: If I have a Gamers Club Unlocked membership, will it transfer during the merge process.
Q: Are there any suggestions when merging my accounts?
A: To ensure you receive the maximum number of points, we suggest making any account that is attached to a Best Buy credit card or MasterCard the primary account.
Q: If my significant other and I have separate active accounts, can we merge them together?
A: No. If the primary name associated with each account is different, then we cannot process a merge request.
Q: What information do you need from me when merging multiple accounts?
A: We would need your current name, phone number, mailing address, email address, and My Best Buy™ account numbers. We do not need old or alternative information you may have used.
Q: Can I merge my own accounts through BestBuy.com?
A: No. You would want to send us your merge request.
Q: Where can I send my merge request?
A: You can send your request via a private message to the MyBestBuy account on Best Buy Unboxed by clicking here (must register for Best Buy Unboxed to send your request). Please include your current name, phone #, mailing address, and email address.
Q: How long does it take to merge accounts?
A: It can take 24 to 48 hours for any points or certificates in the secondary account to transfer over to the primary account.
Q: After my accounts have been merged, is there anything else that I need to do?
A: You would want to make sure that your primary My Best Buy™ account is linked to your BestBuy.com account.
Thank you for being a My Best Buy™ member!
|Derek|Senior Social Media Specialist | Best Buy® Corporate|
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