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Posts: 1
Registered: ‎09-12-2017


Spent a few dollars a while ago and the sales guy mentioned we will be getting a rewards certificate.  He said we could use it to get something else we were thinking of getting.  Went to get it yesterday and the certificate had expired.  I could have sworn he said we would have 3 months to use it...I'm not that happy right now.

Posts: 10,026
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Registered: ‎01-03-2013

Re: Frustrated

Good afternoon rolsen55 - 


Welcome to the forum and thank you for being a My Best Buy member! It's great to hear that the sales associate you worked with recently advised you of the rewards you would receive for your purchase. With that said, I apologize if there was any miscommunication regarding how long certificates are valid for. 

Generally speaking, certificates are valid for 60 days unless otherwise noted, and may not be reissued, per our My Best Buy program terms. With that said, I have some additional information I would like to share with you via private message regarding your account. You may check your messages after you've signed into the forum by clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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