04-05-2017 06:52 PM
Despite making large purchases at BestBuy last year, I was not able to retain my Elite status this year due to making payments with gift cards. Why is it that gift card payments are exempt from Elite banking system? I strongly think it's unfair to be treated differently because payment methods are different (if anything, gift cards should have less fees from the company's end to process)
I would love to hear admin's feedback on this because this nets me zero incentive to shop at Best Buy if system remains this way.
04-06-2017 10:08 AM - edited 04-06-2017 10:08 AM
Welcome back to the forum! As you are aware, each year at the end of February, memberships that have not requalified for their tier statuses have their statuses expire, and are converted to the appropriate status. I'm discouraged to hear your membership may have been converted to our core tier as you paid for most of your purchases by gift cards.
With that said, please know that while the purchase of gift cards earns you points and counts towards your tier spending, the redemption of gift cards does not. I apologize if this particular term you agreed to upon registration causes you any frustration. You may view the program terms here.
Of course, if you strongly feel we should make a change, I would encourage you to share your idea on IdeaX where others may share their thoughts on this and it can be more thoroughly reviewed.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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04-07-2017 03:17 PM
I agree with the original poster. It makes no sense that redeeming a gift card doesn't count. Other companies likeToys R Us still lets you get points. People buy gift cards from other locations to hopefully save a few dollars, but you are penalizing them. You aren't really supporting your loyal customers. It honestly should be the opposite that purchasing gift cards don't count toward redemption though I am sure that will just upset other people. Ebay doesn't let you accumulate ebay bucks on gift card purchases though.