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Posts: 7
Registered: ‎11-03-2015

Elite spending bar inaccurate for 2017

Hello,

 

After waiting for purchases to clear after 15 days I've noticed my elite spending bar is not completely accurate.  The amount I have spent does not match up with the amount on the bar itself for this year.  How do I go about getting this corrected?

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Posts: 7,887
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Registered: ‎01-03-2013

Re: Elite spending bar inaccurate for 2017

Hi there Dre998,

Welcome to the forum and thank you for reaching out to us regarding your spending bar. Not seeing the correct amount spent can be cause for alarm, especially if you're nearing any tier spending requirements. Please keep in mind that portions of purchases paid for by gift cards or reward certificates wouldn't count towards your spending bar, and returns will of course be deducted from your spending bar.

 

With that said, it sounds like you may be encountering a display issue that we are well aware of and are working towards resolving. I apologize for any confusion that this may have caused you. In the meantime though, please feel welcome to reach out to us should you cross a spending threshold ($1500 for Elite, $3500 for Elite Plus) and your membership not be appropriately updated. If you have any questions, please let us know. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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